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I recently signed up for a server at ServerBeach. Boy was I in for a ride when I tried to use it for our corporate email.
(04/02/04) | | cached | submitted by mark |
| | mark | |
Here's the trouble ticket. Read it for a good laugh/cry
2004-03-31 21:22:26-06 user_php_interface Ticket Created
Subject:#11295-1 Our IP address is being blocked by AOL and who knows who else.
Our IP address is being blocked by AOL and who knows who else. Please set up a different IP on our server. We only need one, but it needs to be clean.
Thanks,
-Mark McEachran
[mark@karl mark]$ telnet mailin-04.mx.aol.com 25
Trying 205.188.157.25...
Connected to mailin-04.mx.aol.com.
Escape character is \'^]\'.
554- (RTR:SC) The information presently available to AOL indicates
554- that this server has been repeatedly used to transmit unsolicited
554- bulk e-mail to AOL. Based on AOL\'s e-mail policies at
554- http://postmaster.info.aol.com, AOL cannot accept further e-mail
554- transactions from this server for an extended period of time.
554- Please have your ISP/ASP contact AOL to resolve the issue
554- at 703.265.4670.
554 Connecting IP: XX.XXX.XX.XXX
Connection closed by foreign host.
2004-04-01 03:56:13-06 jquiroga Corresponded
Subject:
Hello Mark,
Unfortunately, we are required by ARIN to justify issue of additional IP
addresses, and even then, they are only allowed for SSL and name
servers. Instead, I will forward this ticket to our Abuse department,
who is better able to deal with this issue. Please do not hesitate to
contact us with your questions or concerns.
Thank you for choosing Server Beach!
Sincerely,
Jason Quiroga
Server Beach Support
2004-04-01 09:03:08-06 user_php_interface Corresponded
Subject:
This is not a request for additional IP addresses, this is a request for a different IP. If you read carefully you'll note that the IP you gave me for the server is blocked. This is not acceptible, I need a clean IP on this server. If you do not give me a clean IP I have no reason for your service.
2004-04-01 09:11:16-06 user_php_interface Corresponded
Subject:
We just signed up for your service yesterday, this block was in
place by the previous user of the IP address.
2004-04-01 18:27:28-06 user_php_interface Corresponded
Subject:
This is still not resolved. It's not 24 hours later. Please
resolve this issue.
I expect a credit for every day that this is unresolved, this
server is completely useless to me without a clean IP address.
2004-04-02 11:05:53-06 pvaninge Corresponded
Subject:
Hello,
You can contact AOL at 1-888-212-5537 and they will be able to tell you
why the IP is listed. Their list is not published anywhere, so,
unfortunately, calling them is the only way to get any information.
However, they are very nice and very helpful. They have asked that
ServerBeach customers contact them directly. If you have any other
questions, please update this ticket.
Regards,
Phil Van Ingen
ServerBeach Abuse
2004-04-02 11:10:08-06 user_php_interface Corresponded
Subject:
You've got to be kidding me! You sell me a server with an IP
that's blocked by AOL and you're telling me that it's my problem
to deal with AOL. That's total bullshit my friend.
If you cannot get me a clean IP address then cancel my order.
2004-04-02 11:10:20-06 user_php_interface Corresponded
Subject:
You've got to be kidding me! You sell me a server with an IP
that's blocked by AOL and you're telling me that it's my problem
to deal with AOL. That's total bullshit my friend.
If you cannot get me a clean IP address then cancel my order.
2004-04-02 11:46:59-06 pvaninge Corresponded
Subject:
Hello,
Unfortunately, AOL has asked that our customers call them directly in
order to resolve the blocking problems. AOL blocks IP addresses if there
is no reverse DNS set up. Double check that you have this set up
properly, because most of the time that is the reason for the block.
Please update this ticket if you have any further questions.
Regards,
ServerBeach Abuse
2004-04-02 11:49:25-06 user_php_interface Corresponded
Subject:
You guys set up our reverseDNS. We checked, it's fine.
If you read this ticket you will see (READ THIS WHOLE TICKET!)
that AOL is blocking the IP address because of abuse, not becaue of a missing reverse DNS entry.
2004-04-02 11:49:36-06 user_php_interface Corresponded
Subject:
You guys set up our reverseDNS. We checked, it's fine.
If you read this ticket you will see (READ THIS WHOLE TICKET!)
that AOL is blocking the IP address because of abuse, not becaue of a missing reverse DNS entry.
2004-04-02 12:18:18-06 pvaninge Corresponded
Subject:
Hello,
In order to resolve this issue you are going to have to call AOL. They
require information regarding you as a customer that ServerBeach cannot
release. They will be able to assist you with this matter.
Regards,
ServerBeach Abuse
2004-04-02 12:21:02-06 user_php_interface Corresponded
Subject:
Can you refund my money and cancel this account.
There's no reason for me to spend my hours fixing your problem.
2004-04-02 12:21:15-06 user_php_interface Corresponded
Subject:
Can you refund my money and cancel this account.
There's no reason for me to spend my hours fixing your problem.
2004-04-02 12:24:58-06 user_php_interface Corresponded
Subject:
This is YOUR IP address that you are renting to us. You rented us BAD merchandise. This business practice is false, misleading, and treacherous.
We need a DIFFERENT IP address ASAP.
You can clear up blocks on your own IP on your own time - stop wasting ours.
If you can't fix this ASAP, please refund our money and cancel our account.
2004-04-02 12:25:13-06 user_php_interface Corresponded
Subject:
This is YOUR IP address that you are renting to us. You rented us BAD merchandise. This business practice is false, misleading, and treacherous.
We need a DIFFERENT IP address ASAP.
You can clear up blocks on your own IP on your own time - stop wasting ours.
If you can't fix this ASAP, please refund our money and cancel our account.
[moderated] [moderated]
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| | mark | |
No Refunds!!!
Hello,
Serverbeach does not give refunds. I have called AOL asking them what the problem is, and they have requested that you call them directly in order to resolve this issue. It will take only a short amount of time, and the block should be removed. Please update this ticket with what you wish to do.
Regards,
ServerBeach Abuse [moderated]
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| | mark | |
Aggrivation
This is about the most aggrivating business relationship I've had all year.
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| | adam | |
Wow. That's about all I can say. People really suck, I'll be sure not to use their services. So much for "customer service".
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